Shipping Policy

Orders will be shipped FOB, Littleton, MA to a single US or Canadian address. All orders are shipped via UPS and cannot be delivered to a P.O. Box. All orders requesting UPS Ground Service in the US will be charged the standard shipping rate of $15.00. Any order requesting UPS 2 day Delivery will be charged a minimum of $45.00 (up to $899 order total; $900 and higher order total is 5% of subtotal), and UPS Next Day Air is charged a minimum of $90.00 (up to $899 order total; $900 and higher order total is 10% of subtotal). Standard Ground service to Canada is $40.00 and is the only service level option available.

If a product is out-of-stock, we will notify you by email and provide an estimated time of delivery. In general, orders sent via standard ground service will be delivered within 7 business days from the order date.

To ensure accurate and timely delivery of your order, please verify your shipping address prior to finalizing your order. Any additional costs incurred due to inaccurate or incomplete address information provided by the customer, including and shipping and handling costs incurred due to undeliverable orders, will be charged to the credit card account of the customer.

If you have any additional concerns or questions about our shipping policy, please contact us by email at orders@vivaproducts.com or by phone at 800-456-4633.